Privacy Policy

At Grounding Mindfulness, privacy is of the upmost importance and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or engage with our programs.

1. Information We Collect

We may collect the following types of personal information:

Personal Identification Information: Such as your name, email address, phone number, and other contact details when you register for courses or contact us.
Payment Information: If you make a purchase or register for a course, we collect payment details through secure third-party payment processors.
Health Information (if voluntarily provided): We may ask for certain health-related information if relevant to your participation in our mindfulness programs.
Client Notes: We may store notes on your goals, needs, and progress during the course of our sessions to better tailor our services to your individual situation.
Website Usage Information: Through cookies and similar technologies, we may collect data about your browsing activity on our website, including referring site.

2. How We Use Your Information

Your personal information will only be used for the following purposes:

To process your bookings, purchases, and deliver our services.
To communicate with you, including sending reminders, updates, and course information.
To improve our website and services based on user feedback and usage data.
To comply with legal obligations.

We do not sell, trade, or rent your personal information to third parties.

3. How We Protect Your Data

We implement appropriate technical and organisational measures to ensure the security of your personal information. These include encryption, secure servers, and access control protocols.

Client Notes Security: Any notes regarding your goals, needs, and progress are stored in a private, highly secure manner with restricted access. We take all necessary steps to ensure these records are protected against unauthorized access or disclosure.

4. Sharing Your Information

We prioritise client privacy at all times, and will only willingly share your personal information in the following circumstances:

With third-party service providers Stripe, necessary to process your transactions.
If required by law, such as to comply with legal obligations, mandatory reporting, or respond to a court order.

5. Your Rights

You have the right to:

Access the personal information we hold about you.
Correct or update your personal information.
Request the deletion of your personal data, except where we are legally required to retain it.
Withdraw consent for certain data uses where applicable.

To exercise these rights, please contact us at kat@groundingmindfulness.com.au.

6. Cookies

Our website may use cookies to enhance your browsing experience and collect information about how you use our site. You can manage cookie preferences in your browser settings.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Changes will be posted on this page, and your continued use of the website signifies your acceptance of the updated policy.

Mandatory Reporting Policy

At Grounding Mindfulness, we are committed to creating a safe and supportive environment for all participants. In accordance with Australian law, we adhere to mandatory reporting requirements for certain incidents, especially when they involve vulnerable individuals, such as children or those at risk of harm.

1. Legal Obligation to Report

As facilitators of mindfulness programs, we are bound by law to report any reasonable suspicion of abuse, neglect, or harm involving vulnerable individuals, including but not limited to:

Child Abuse or Neglect: If we suspect that a child (under the age of 18) is being or has been abused, neglected, or is at risk of harm, we are required to report this to the relevant authorities in Victoria.
Threat of Harm to Self or Others: If a participant expresses serious intent to harm themselves or others, we are obligated to report this to the appropriate authorities to prevent harm.

These reports will be made to the Department of Families, Fairness and Housing (DFFH) or other relevant authorities as mandated by Victorian law.

2. Confidentiality and Reporting

While we are committed to maintaining your confidentiality and privacy, the safety and well-being of individuals take precedence. Information shared during sessions will remain confidential unless:

We are legally required to disclose it under mandatory reporting laws.
You provide explicit consent to share certain information.

We will always aim to discuss our concerns with you before making any mandatory report, where it is safe and appropriate to do so.

3. Who Is Responsible for Reporting

All instructors and facilitators at Grounding Mindfulness who are involved in delivering programs are responsible for adhering to mandatory reporting laws. Training is provided to ensure compliance with these legal requirements.

4. How Reports Are Made

When a mandatory report is necessary, it will be made in accordance with the relevant legal procedures. This includes providing detailed information to the appropriate authority while maintaining professionalism and sensitivity throughout the process.

Contact Information

If you have any questions about our Privacy Policy or Mandatory Reporting Policy, or if you need to exercise any of your rights under these policies, please contact us at kat@groundingmindfulness.com.au.